Read information about the Scheme’s activity and performance against service standards.
| Attachment | Size |
|---|---|
| Territories Stolen Generations Redress Scheme Performance Report | 962.27 KB |
Applications
The Scheme has received a total of 2797 applications. This includes:
- Eligible applications: 1697 (60%)
- Applications on hand / in progress: 510 (18%)
- Withdrawn applications: 472 (17%)
- Ineligible applications: 118 (4%)
The status of applications on hand / in progress is:
- Being actioned: 212 (42%)
- Assessment / determination underway: 169 (33%)
- On hold: 59 (12%)
- Awaiting acceptance of offer: 70 (14%)
Average processing time for applications is currently 30 weeks.
Personal Acknowledgements (PA)
The Scheme has received 1394 requests for Personal Acknowledgements (PAs).
- PA acceptance rate: 82%
- PAs initiated: 41
- PAs delivered: 129
- PAs finalised: 1091
Payments
To date, 1689 applicants have been paid a total of $138,375,000.
Service Standards
Offer timeframe (75% within 6 months standard):
- Within 6 months: 1008
- Within 6–9 months: 286
- Within 9–12 months: 152
- Over 12 months: 278
- Percentage within 6 months: 59%
Call response time (80% within 2 minutes standard):
- Less than 2 minutes: 83%
- More than 2 minutes: 17%
Payment timeframe (90% within 10 business days standard):
- Paid within 10 business days: 96%
- Paid more than 10 business days: 4%
Demographics
Applicants indicated they were removed from the following locations:
- NT: 93.8%
- ACT: 1.1%
- Jervis Bay: 1.3%
- Other: 2.2%
- Don’t know: 1.6%
Applicants’ current place of residence:
- NT: 72.6%
- QLD: 8.1%
- SA: 5.4%
- WA: 5.1%
- NSW: 5.0%
- VIC: 2.6%
- ACT: 0.0%
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