The Scheme has a dedicated team to help people interacting with the Scheme.
You can call us on 1800 566 111
We’re available between 9.00am and 5.00pm, Australian Eastern Standard Time (AEST) Monday to Friday, excluding National and Canberra Public Holidays.
Email: help@territoriesredress.gov.au
Address:
Territories Stolen Generations Redress Scheme
Reply Paid 83394
CANBERRA ACT 2601
If you would like to speak to someone in your language call us on 1800 566 111 and we will organise an interpreter service.
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:
- TTY users (Speak and Read, Type and Listen or Type and Read) - Phone 1800 555 677 then ask for or dial the Scheme on 1800 566 111
- SMS Relay users (Type and Read or Text and Listen) – Send an SMS to 0423 677 767 and type the Scheme’s number 1800 566 111
- Voice relay users – Dial 1300 555 727 or connect with a relay officer using the NRS App and ask for the Scheme on 1800 566 111
- Video relay users – Connect with a relay officer using Skype or the NRS App and ask for the Scheme on 1800 566 111
If you would like access to information in braille, call us on 1800 566 111.
We value your feedback. You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.
