Read information about the Scheme’s activity and performance against service standards.
| Attachment | Size |
|---|---|
| Performance Report – 1 March 2026 | 966 KB |
The Scheme has received a total of 2,611 applications. This includes:
- Eligible applications: 1,648, 63%
- Applications on hand / in progress: 427, 16%
- Withdrawn applications: 431, 17%
- Ineligible applications: 105, 4%
The status of Applications on hand / in progress is:
- Being actioned: 230, 54%
- Assessment or determination underway: 110, 26%
- On hold: 31, 7%
- Awaiting acceptance of offer: 56, 13%
Average processing time for applications is currently 30 weeks.
The Scheme has received 1,359 requests for Personal Acknowledgements.
- PA acceptance rate: 83%
- PA initiated: 57
- PA delivered: 120
- PA finalised: 993
To date, 1,631 applicants have been paid a total of $133,578,000.
- Offer made within 6 months: 990
- Offer made within 6–9 months: 267
- Offer made within 9–12 months: 141
- Offer made over 12 months: 268
Percentage of offers made within 6 months: 60%
- Less than 2 minutes: 84%
- More than 2 minutes: 16%
The Scheme has a Service standard that 90% of eligible applicants receive payment within 10 business days of submitting their complete deed and bank statement. Performance to date:
- Paid in 10 business days: 96%
- Paid in more than 10 business days: 4%
Applicants indicated they were removed from the following Territories:
- NT: 94.1%
- ACT: 1.0%
- Jervis Bay: 1.3%
- Other: 2.2%
- Don’t know: 1.5%
Applicant’s place of residence:
- NT – 72.5%
- QLD – 8.1%
- SA – 5.4%
- WA – 5.2%
- NSW – 5.1%
- VIC – 2.6%
- ACT – 0.0%
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