Read information about the Scheme’s activity and performance against service standards.
| Attachment | Size |
|---|---|
| Performance Report – 1 October 2025 | 973.99 KB |
The Scheme has received a total of 2,330 applications. This includes:
- Eligible applications: 1,510, 65%
- Applications on hand / in progress: 418, 18%
- Withdrawn applications: 322, 14%
- Ineligible applications: 80, 3%
The status of Applications on hand / in progress is:
- Being actioned: 170, 41%
- Assessment / determination underway: 75, 18%
- On hold: 83, 20%
- Awaiting acceptance of offer: 90, 22%
Average processing time for applications is currently 29 weeks
The Scheme has received 1,251 requests for Personal Acknowledgements (PAs)
- PAs acceptance rate: 83%
- PAs initiated: 84
- PAs delivered: 100
- PAs finalised: 795
To date, 1,489 applicants have been paid a total of $121,636,833
The Scheme has a Service standard that 75% of applications are finalised to the point of offer within 6 months (upon receipt of a complete application). Performance to date:
- Offer made within 6 months: 947
- Offer made within 6–9 months: 234
- Offer made within 9–12 months: 126
- Offer made over 12 months: 251
- Percentage of offers made within 6 months: 63%
The Scheme has a Service standard that 80% of incoming calls are responded to within 2 minutes. Performance to date:
- Less than 2 minutes: 84%
- More than 2 minutes: 16%
The Scheme has a Service standard that 90% of eligible applicants receive payment within 10 business days of submitting their complete deed and bank statement. Performance to date:
- Paid in 10 business days: 96%
- Paid more than 10 business days: 4%
Applicants indicated they were removed from the following Territories:
- NT: 94.6%
- ACT: 1.1%
- Jervis Bay: 1.2%
- Other: 2.1%
- Don't know: 1.0%
Applicants' current place of residence:
- NT – 73.7%
- QLD – 7.5%
- SA – 5.4%
- WA – 4.8%
- NSW – 5.0%
- VIC – 2.5%
- ACT – 0%
