Read information about the Scheme’s activity and performance against service standards.
| Attachment | Size |
|---|---|
| Performance Report – 1 September 2025 | 977.8 KB |
The Scheme has received a total of 2294 applications. This includes:
- Eligible applications: 1455, 63%
- Applications on hand / in progress: 449, 20%
- Withdrawn applications: 314, 14%
- Ineligible applications: 76, 3%
The status of Applications on hand / in progress is:
- Being actioned: 176, 39%
- Assessment / determination underway: 109, 24%
- On hold: 81, 18%
- Awaiting acceptance of offer: 83, 18%
Average processing time for applications is currently 29 weeks
The Scheme has received 1210 requests for Personal Acknowledgements (PAs).
- PAs acceptance rate: 83%
- PAs initiated: 80
- PAs delivered: 98
- PAs finalised: 752
To date, 1,451 applicants have been paid a total of $118,555,000.
The Scheme has a Service standard that 75% of applications are finalised to the point of offer within 6 months (upon receipt of a complete application). Performance to date:
- Offer made within 6 months: 926
- Offer made within 6 – 9 months: 219
- Offer made within 9 – 12 months: 124
- Offer made over 12 months: 237
Percentage of offers made within 6 months: 64%
The Scheme has a Service standard that 80% of incoming calls are responded to within 2 minutes. Performance to date:
- Less than 2 minutes: 85%
- More than 2 minutes: 15%
The Scheme has a Service standard that 90% of eligible applicants receive payment within 10 business days of submitting their complete deed and bank statement. Performance to date:
- Paid in 10 business days: 96%
- Paid more than 10 business days: 4%
Applicants indicated they were removed from the following Territories:
- NT: 94.7%
- ACT: 1.1%
- Jervis Bay: 1.2%
- Other: 2.1%
- Don't know: 0.9%
Applicants' current place of residence:
- NT – 73.7%
- QLD – 7.6%
- SA – 5.4%
- WA – 4.7%
- NSW – 5.0%
- VIC – 2.5%
- ACT – 0%
