Read information about the Scheme’s activity and performance against service standards.
| Attachment | Size |
|---|---|
| Cumulative scheme data to 5 September 2024 | 960.66 KB |
The Scheme has received a total of 1734 applications. This includes:
- Eligible applications: 942, 54%
- Applications on hand / in progress: 502, 29%
- Withdrawn applications: 210,12%
- Ineligible applications: 76, 4%
The status of Applications on hand / in progress is:
- Being actioned: 168, 33%
- Assessment / determination underway: 98, 20%
- On hold: 179, 36%
- Awaiting acceptance of offer: 57, 11%
Average processing time for applications is currently 19 weeks
The Scheme has received x requests for Personal Acknowledgements (PAs).
- PAs acceptance rate: 86%
- PAs initiated: 109
- PAs delivered: 53
- PAs finalised: 208
To date, 936 applicants have been paid a total of $76,567,500
The Scheme has a Service standard that 75% of applications are finalised to the point of offer within 6 months (upon receipt of a complete application). Performance to date:
- Offer made within 6 months: 760
- Offer made within 6 – 9 months: 133
- Offer made within 9 – 12 months: 51
- Offer made over 12 months: 41
- Percentage of offers made within 6 months: 81%
The Scheme has a Service standard that 80% of incoming calls are responded to within 2 minutes. Performance to date:
- Less than 2 minutes: 88%
- More than 2 minutes: 12%
The Scheme has a Service standard that 90% of eligible applicants receive payment within 10 business days of submitting their complete deed and bank statement. Performance to date:
- Paid in 10 business days: 97%
- Paid more than 10 business days: 3%
The age of applicants to the Scheme is as follows:
- 95+ female: 1
- 95+ male: 0
- 86 to 95 female: 26
- 86 to 95 male: 10
- 76 to 85 female: 130
- 76 to 85 male: 50
- 66 to 75 female: 310
- 66 to 75 male: 202
- 56 to 65 female: 329
- 56 to 65 male: 241
- 40 to 55 female: 116
- 40 to 55 male: 86
- <40 female: 2
- < 40 male: 2
Applicants indicated they were removed from the following Territories:
- NT: 95.5%
- ACT: 0.8%
- Jervis Bay: 0.7%
- Other: 2.4%
- Don't know: 0.6%
Applicants' current place of residence:
- NT – 74.0%
- QLD – 7.9%
- SA – 6.0%
- WA – 4.6%
- NSW – 3.9%
- VIC – 2.5%
- ACT – 0%
