Read information about the Scheme’s activity and performance against service standards.
| Attachment | Size |
|---|---|
| Cumulative scheme data to 1 March 2025 | 1.44 MB |
The Scheme has received a total of 1988 applications. This includes:
- Eligible applications: 1269, 64%
- Applications on hand / in progress: 392, 20%
- Withdrawn applications: 256,13%
- Ineligible applications: 71, 4%
The status of Applications on hand / in progress is:
- Being actioned: 229, 58%
- Assessment / determination underway: 80, 20%
- On hold: 23, 6%
- Awaiting acceptance of offer: 60, 15%
Average processing time for applications is currently 27 weeks
The Scheme has received 1074 requests for Personal Acknowledgements (PAs).
- PAs acceptance rate: 85%
- PAs initiated: 78
- PAs delivered: 81
- PAs finalised: 535
To date, 1,988 applicants have been paid a total of $102,804,167
The Scheme has a Service standard that 75% of applications are finalised to the point of offer within 6 months (upon receipt of a complete application). Performance to date:
- Offer made within 6 months: 824
- Offer made within 6 – 9 months: 193
- Offer made within 9 – 12 months: 111
Percentage of offers made within 6 months: 65%
The Scheme has a Service standard that 80% of incoming calls are responded to within 2 minutes. Performance to date:
- Less than 2 minutes: 86%
- More than 2 minutes: 14%
The Scheme has a Service standard that 90% of eligible applicants receive payment within 10 business days of submitting their complete deed and bank statement. Performance to date:
- Paid in 10 business days: 97%
- Paid more than 10 business days: 3%
Applicants indicated they were removed from the following Territories:
- NT: 95.5%
- ACT: 0.9%
- Jervis Bay: 0.9%
- Other: 2.1%
- Don't know: 0.6%
Applicants' current place of residence:
- NT – 74.3%
- QLD – 7.6%
- SA – 5.6%
- WA – 4.5%
- NSW – 4.3%
- VIC – 2.4%
- ACT – 0%
