Read information about the Scheme’s activity and performance against service standards.
| Attachment | Size |
|---|---|
| Cumulative scheme data to 1 June 2025 | 960.82 KB |
The Scheme has received a total of 2143 applications. This includes:
- Eligible applications: 1378, 64%
- Applications on hand / in progress: 408, 19%
- Withdrawn applications: 281,13%
- Ineligible applications: 76, 4%
The status of Applications on hand / in progress is:
- Being actioned: 214, 52%
- Assessment / determination underway: 82, 20%
- On hold: 46, 11%
- Awaiting acceptance of offer: 66, 16%
Average processing time for applications is currently 29 weeks
The Scheme has received 1153 requests for Personal Acknowledgements (PAs).
- PAs acceptance rate: 84%
- PAs initiated: 92
- PAs delivered: 86
- PAs finalised: 633
To date, 1,358 applicants have been paid a total of $110,930,750.
The Scheme has a Service standard that 75% of applications are finalised to the point of offer within 6 months (upon receipt of a complete application). Performance to date:
- Offer made within 6 months: 870
- Offer made within 6 – 9 months: 210
- Offer made within 9 – 12 months: 122
Percentage of offers made within 6 months: 63%
The Scheme has a Service standard that 80% of incoming calls are responded to within 2 minutes. Performance to date:
- Less than 2 minutes: 85%
- More than 2 minutes: 15%
The Scheme has a Service standard that 90% of eligible applicants receive payment within 10 business days of submitting their complete deed and bank statement. Performance to date:
- Paid in 10 business days: 97%
- Paid more than 10 business days: 3%
Applicants indicated they were removed from the following Territories:
- NT: 95%
- ACT: 1%
- Jervis Bay: 1.1%
- Other: 2.2%
- Don't know: 0.7%
Applicants' current place of residence:
- NT – 74.2%
- QLD – 7.6%
- SA – 5.5%
- WA – 4.5%
- NSW – 4.5%
- VIC – 2.5%
- ACT – 0%
