Read information about the Scheme’s activity and performance against service standards.
| Attachment | Size |
|---|---|
| Cumulative scheme data to 2 December 2024 | 1.07 MB |
The Scheme has received a total of 1834 applications. This includes:
- Eligible applications: 1080, 59%
- Applications on hand / in progress: 464, 25%
- Withdrawn applications: 231,13%
- Ineligible applications: 59, 3%
The status of Applications on hand / in progress is:
- Being actioned: 183, 39%
- Assessment / determination underway: 130, 28%
- On hold: 52, 11%
- Awaiting acceptance of offer: 99, 21%
Average processing time for applications is currently 24 weeks
The Scheme has received 921 requests for Personal Acknowledgements (PAs).
- PAs acceptance rate: 85%
- PAs initiated: 117
- PAs delivered: 63
- PAs finalised: 228
To date, 1047 applicants have been paid a total of $85,732,000
The Scheme has a Service standard that 75% of applications are finalised to the point of offer within 6 months (upon receipt of a complete application). Performance to date:
- Offer made within 6 months: 776
- Offer made within 6 – 9 months: 171
- Offer made within 9 – 12 months: 85
- Offer made over 12 months: 122
- Percentage of offers made within 6 months: 72%
The Scheme has a Service standard that 80% of incoming calls are responded to within 2 minutes. Performance to date:
- Less than 2 minutes: 87%
- More than 2 minutes: 13%
The Scheme has a Service standard that 90% of eligible applicants receive payment within 10 business days of submitting their complete deed and bank statement. Performance to date:
- Paid in 10 business days: 97%
- Paid more than 10 business days: 3%
Applicants indicated they were removed from the following Territories:
- NT: 95.4%
- ACT: 0.9%
- Jervis Bay: 0.8%
- Other: 2.3%
- Don't know: 0.6%
Applicants' current place of residence:
- NT – 73.8%
- QLD – 8.1%
- SA – 5.7%
- WA – 4.6%
- NSW – 4.3%
- VIC – 2.4%
- ACT – 0%
